About this course

This e-learning module is designed for workers who will provide support services for older people in their home. 

The program consists of 7 short lesson and can be completed online via computer or mobile device. 

Approximate duration is 30 minutes.

Benefits of this course

  • Culturally responsive support

    A culturally responsive support can lead to improved client satisfaction and well-being..

  • Improve service delivery

    You'll learn how to recognise incidents and the processes you are required to follow.

  • Understanding trauma and looking after yourself

    Learning about trauma can help you recognize signs of trauma in clients and respond appropriately, contributing to their healing process.

Course curriculum

  • 1

    Introduction

    • About this course

    • This course in context
  • 2

    Lesson 1: What is the Serious Incident Response Scheme (SIRS)?

    • Lesson 1 - What is SIRS?

    • What is the SIRS - Overview

    • Which aged care providers need to comply with the SIRS?

    • Lesson 1: Knowledge Check
  • 3

    Lesson 2: How to recognise a serious, reportable incident

    • What is the serious Incident Response Scheme

    • What are reportable incidents?

    • Lesson 2: Knowledge check
  • 4

    Lesson 3: Principles for an appropriate and compassionate response

    • Principles for an appropriate and compassionate response plan

    • Lesson 3: Knowledge check
  • 5

    Lesson 4: Communication

    • Reporting incidents

    • Lesson 4: Knowledge check
  • 6

    Lesson 5: Serious incident record-keeping and documentation

    • How does the SIRS work?

    • How to raise a complaint

    • Serious Incident Response Scheme (SIRS) Notice

    • Lesson 5: Knowledge check
  • 7

    Lesson 6: Understanding serious incident reporting responsibilities

    • How do I speak up about an incident?

    • Lesson 6: Knowledge check
  • 8

    Lesson 7: Scenario-based assessments

    • What is a near miss?

    • Lesson 7: Knowledge Check