About this course

This e-learning module is designed for workers who will provide support services for older people in their home.  

The program consists of 3 short lesson and can be completed online via computer or mobile device. 

Approximate duration is 10 minutes.

Benefits of this course

  • Code of Conduct

    An overview of the Aged Care Code of Conduct.

  • Improve service delivery

    You'll learn how to tailor your support to meet the unique needs and preferences of individuals.

  • Understanding trauma and looking after yourself

    Learning about trauma can help you recognize signs of trauma in clients and respond appropriately, contributing to their healing process.

Course curriculum

  • 1

    Introduction

    • About this course

    • This course in context
  • 2

    Lesson 1:

    • Collaborating with a client
  • 3

    Lesson 2:

    • Active listening
  • 4

    Lesson 3:

    • OARS skills (open-ended questions, affirmations, reflections, summaries)

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