About this course

This e-learning module is designed for workers who will provide support services for older people in their home. 

The program consists of 4 short lesson and can be completed online via computer or mobile device. 

Approximate duration is 10 minutes.

Benefits of this course

  • Educated responsive support

    An educated responsive support can lead to improved client satisfaction and well-being.

  • Improve service delivery

    You'll learn how to tailor your support to meet the unique needs and preferences of individuals.

  • Understanding trauma and looking after yourself

    Learning about trauma can help you recognize signs of trauma in clients and respond appropriately, contributing to their healing process.

Course curriculum

  • 1

    Introduction

    • About this course

    • This course in context
  • 2

    Lesson 1: Charter of Aged Care Rights 

    • Lesson 1 - What is the Charter of Aged Care Rights ?

    • Charter of Aged Care Rights

    • Charter of Aged Care Rights 

    • Lesson 1: Knowledge Check
  • 3

    Lesson 2: Provider responsibilities 

    • Provider responsibilities 

    • Lesson 2: Knowledge check
  • 4

    Lesson 3: Aged care services from multiple providers

    • Aged care services from multiple providers

    • Lesson 3: Knowledge check
  • 5

    Lesson 4: You should expect to feel safe, always

    • You should expect to feel safe, always