Course curriculum

  • 1

    Welcome to the course!

    • How to use this course

    • Course Overview

    • Self Refection
  • 2

    Getting Started

    • Before we start - Test your knowledge

    • Pre-Assignment
  • 3

    Definitions

    • Defining Problem Solving and Decision Making

    • Test your current strategy

    • Problem Identification

    • Quick Thinking

    • Eight Essentials to Defining a Problem

    • Problem Solving in Action
  • 4

    Making Decisions

    • What it Means

    • Three Types of Decisions

    • Facts vs. Information

    • Eight Ingredients for Good Decision Making

    • Decision-Making Traps
  • 5

    Getting Real

    • Pre-assignment Review

    • Making Connections
  • 6

    The Problem Solving Model

    • Model Overview

    • Real Problems

    • Phase One

    • Phase Two

    • Phase Three
  • 7

    Case Study

    • Making Connections
  • 8

    The Problem Solving Toolkit

    • The Basic Tools

    • Legitimizing Problems and Positions

    • The Fishbone

    • Degrees of Support

    • Creative Thinking Methods

    • Mind-Mapping

    • More Methods
  • 9

    Aspirinia

    • Decision making
  • 10

    Swotting Up

    • SWOT Analysis

  • 11

    Making Good Group Decisions

    • Working Toward the Decision

    • Avoiding Fatal Mistakes

  • 12

    Analyzing and Selecting Solutions

    • Selecting Criteria

    • One minute
  • 13

    Planning and Organizing

    • Review

    • One minute

    • Adapt, Close, and Celebrate
  • 14

    Next steps

    • More resources for you

    • Before you go...