Course curriculum

  • 1

    Welcome to the course!

  • 2

    Getting Started

    • Getting Started

    • Test your knowledge

    • Pre-Assignment
  • 3

    Defining Active Listening

    • What is Active Listening?

    • Quick thinking

    • Tips for Becoming a Better Listener
  • 4

    Body Language Basics

    • Silent Messages

    • Making Connections
  • 5

    Attitude is Everything!

    • Understanding Sympathy and Empathy

    • Creating the Right Mindset

    • Being Genuine

    • Making Connections
  • 6

    Encouraging Conversation

    • What Is Said and What Is Heard

    • Asking Questions

    • Probing Techniques

    • Paraphrasing Techniques
  • 7

    Building Relationships

    • Building Common Ground

    • NLP Tips and Tricks
  • 8

    Getting Over Listening Roadblocks

    • Problems and Solutions

    • Making Connections
  • 9

    Next steps

    • More resources for you

    • Before you go...